GlamourLocks Hair Studio, a renowned hair styling company, was struggling with the management of customer tickets. They decided to implement Deskhero's advanced AI capabilities to improve their ticket management process.
With Deskhero, GlamourLocks was able to use AI to analyze and categorize tickets based on their content. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the tickets and categorize them accordingly.
Deskhero's AI also generated suggested replies to the tickets, reducing the workload of the support team and improving the response time. The AI analyzed the available data to provide relevant and accurate responses to the customers.
The AI-enhanced search bar allowed the support team to quickly find relevant information from the database, improving the efficiency of the ticket resolution process.
By implementing Deskhero's advanced AI capabilities, GlamourLocks Hair Studio was able to manage customer tickets more efficiently, improve the response time, and enhance the overall service quality.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the tickets and categorize them accordingly.
How does Deskhero's AI improve the ticket resolution process?
Deskhero's AI generates suggested replies to the tickets and enhances the search results, making it easier for the support team to find relevant information and resolve the tickets quickly.
What are the benefits of using Deskhero's AI for ticket management?
Using Deskhero's AI for ticket management can improve the efficiency of the process, reduce the response time, and enhance the overall service quality.
* This article provides an example of how a fictive company in the Hair Styling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
