BargeExpress Transportation handles a large volume of customer queries and support tickets daily. To manage this effectively, they use Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the time spent on each ticket and improving customer satisfaction.
The company also uses Deskhero's Kanban board to visualize their ticket workflow. Combined with the AI's ability to suggest responses, this has helped them reduce their average ticket resolution time by over 50%.
BargeExpress Transportation also utilizes Deskhero's custom email domains feature to maintain a consistent brand image in their customer communications. The AI capabilities further enhance this by ensuring that responses are relevant and timely.
Deskhero's comprehensive search bar is another feature that BargeExpress Transportation finds invaluable. It allows their support team to quickly find relevant tickets, knowledge base articles, or other resources, further improving their efficiency.
By leveraging Deskhero's advanced AI capabilities, BargeExpress Transportation has been able to enhance their customer service, improve operational efficiency, and maintain a consistent brand image.
How does Deskhero's AI help BargeExpress Transportation handle customer queries?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, significantly reducing the time spent on each ticket and improving customer satisfaction.
How does BargeExpress Transportation use Deskhero's Kanban board?
BargeExpress Transportation uses Deskhero's Kanban board to visualize their ticket workflow. Combined with the AI's ability to suggest responses, this has helped them reduce their average ticket resolution time.
How does Deskhero's comprehensive search bar benefit BargeExpress Transportation?
Deskhero's comprehensive search bar allows BargeExpress Transportation's support team to quickly find relevant tickets, knowledge base articles, or other resources, improving their efficiency.
* This article provides an example of how a fictive company in the Harbor Towing and Barge Transportation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
