Portside Tug Services deals with a wide range of customer support tickets daily. To manage these efficiently, they use Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, greatly reducing the time spent on each ticket and enhancing customer service.
The company also uses Deskhero's user groups feature to assign tickets to the appropriate team members based on their expertise. This, coupled with the AI's ability to suggest responses, has led to a significant improvement in their ticket resolution rate.
Portside Tug Services has also found great value in Deskhero's website scraping feature. They use it to keep their knowledge base up-to-date with the latest information from relevant websites. The AI can then use this information when generating suggested replies, further improving their efficiency.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage all their customer support needs from one place, saving them time and resources.
Overall, by leveraging Deskhero's advanced AI capabilities, Portside Tug Services has been able to optimize their helpdesk operations and enhance their customer service.
How does Deskhero's AI help Portside Tug Services manage customer support tickets?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, greatly reducing the time spent on each ticket and enhancing customer service.
How does Portside Tug Services use Deskhero's user groups feature?
Portside Tug Services uses Deskhero's user groups feature to assign tickets to the appropriate team members based on their expertise. This has led to a significant improvement in their ticket resolution rate.
How does Deskhero's website scraping feature benefit Portside Tug Services?
Portside Tug Services uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from relevant websites. The AI can then use this information when generating suggested replies, further improving their efficiency.
* This article provides an example of how a fictive company in the Harbor Towing and Barge Transportation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
