HarborMaster Towing receives hundreds of support requests daily, ranging from service inquiries to technical issues. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This feature, combined with the AI's ability to suggest responses, has reduced their average response time by 40%.
HarborMaster Towing has also found value in Deskhero's knowledge base feature. They use it to store and manage important documents such as policies, manuals, and presentations. The AI can search this knowledge base to find relevant information when responding to tickets, further improving efficiency.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage all their customer support needs from one place, saving them time and resources.
Overall, Deskhero's advanced AI capabilities have allowed HarborMaster Towing to streamline their customer support process, improve response times, and deliver a higher level of service.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, significantly reducing the time spent on each ticket.
How does HarborMaster Towing use Deskhero's knowledge base feature?
HarborMaster Towing uses the knowledge base to store and manage important documents such as policies, manuals, and presentations. The AI can search this knowledge base to find relevant information when responding to tickets.
How does Deskhero's REST API benefit HarborMaster Towing?
Deskhero's REST API allows HarborMaster Towing to integrate the platform with their existing systems. This seamless integration allows them to manage all their customer support needs from one place, saving them time and resources.
* This article provides an example of how a fictive company in the Harbor Towing and Barge Transportation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
