PatioPros has a vast knowledge base consisting of design manuals, installation guides, and troubleshooting documents. Managing this information was a challenge until they started using Deskhero. The platform's AI capabilities have made it easier to organize and access this information.
The AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This feature has not only reduced the time spent on manual data entry but also improved the quality of the knowledge base.
Moreover, the AI enhances the search results by leveraging OpenAI Embeddings from the knowledge base articles and other relevant data. This feature has made it easier for both the support team and customers to find relevant information quickly.
The AI also uses the knowledge base to generate suggested replies for the support team. By analyzing the context of the customer's inquiry, the AI provides a set of potential responses based on the knowledge base articles. This feature has improved the accuracy and consistency of the responses.
Overall, the integration of Deskhero and its AI capabilities has revolutionized the knowledge base management of PatioPros. It has improved accessibility, reduced response time, and enhanced the quality of customer interactions.
How does the AI generate knowledge base articles?
The AI can generate knowledge base articles from various sources like word, powerpoint, pdf files, and even scrape data from the company's website. It uses OpenAI Embeddings to understand the context and relevance of the information.
How does the AI enhance the search results in the knowledge base?
The AI uses OpenAI Embeddings from knowledge base articles and other relevant data to provide more relevant and comprehensive search results.
How does the AI generate suggested replies based on the knowledge base?
The AI analyzes the context of the customer's inquiry and uses OpenAI Embeddings from the knowledge base articles to generate a set of potential responses.
* This article provides an example of how a fictive company in the Hardscaping Design and Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
