StoneCraft Designs receives a high volume of customer inquiries daily, ranging from project updates to technical issues. With Deskhero, they can manage these inquiries effectively using the ticket management system. The AI capabilities of Deskhero help in sorting and prioritizing tickets based on urgency and relevance.
The AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has made it easier for the support team to find relevant information quickly, thereby reducing response time.
Deskhero's AI also generates suggested replies for the support team. By analyzing the context of the customer's inquiry, the AI provides a set of potential responses. This feature not only saves time but also ensures consistency and accuracy in the responses.
Furthermore, the AI capabilities extend to the knowledge base. It can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This feature has significantly reduced the time spent on manual data entry and has improved the quality of the knowledge base.
Overall, the integration of Deskhero and its AI capabilities has transformed the customer support service of StoneCraft Designs. It has improved efficiency, reduced response time, and enhanced the quality of customer interactions.
How does the AI prioritize tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to understand the context and urgency of the ticket. It then prioritizes the tickets accordingly.
How does the AI generate suggested replies?
The AI analyzes the context of the customer's inquiry and uses OpenAI Embeddings to generate a set of potential responses. These suggestions are based on previous successful interactions and relevant knowledge base articles.
How does the AI enhance the search results?
The AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant and comprehensive search results.
* This article provides an example of how a fictive company in the Hardscaping Design and Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
