TechGrip Hardware has a comprehensive knowledge base, including manuals, policies, and presentations. However, finding relevant information was a challenge for both customers and support staff. With Deskhero's advanced AI capabilities, they can now leverage OpenAI Embeddings from these resources to enhance search results.
The AI-powered search bar has made it easier for users to find relevant information. Whether it's a specific product manual or a policy document, the AI-powered search bar provides accurate results in seconds.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has significantly expanded TechGrip's knowledge base, making it a more valuable resource for customers and staff.
Furthermore, the AI capabilities have helped TechGrip automate their knowledge base management. The system can categorize and tag articles based on their content, making it easier for users to find what they're looking for.
Overall, Deskhero's AI capabilities have transformed TechGrip's knowledge base, making it more accessible and useful.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings from various sources to enhance search results. This makes it easier for users to find relevant information in the knowledge base.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
How does Deskhero's AI help with knowledge base management?
Deskhero's AI can categorize and tag articles based on their content, making it easier for users to find what they're looking for.
* This article provides an example of how a fictive company in the Hardware and fastener suppliers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
