NailPro Supplies deals with a wide range of customers, each with unique queries and requirements. With Deskhero's advanced AI capabilities, they can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide personalized customer interaction.
The AI-powered suggested replies feature has improved the quality of their customer interaction. It uses OpenAI's ChatGPT to generate responses based on the context of the customer's query, providing personalized and accurate responses.
Deskhero's AI-enhanced search results have also made it easier for the support team to find relevant information. Whether it's a specific product specification or a common issue, the AI-powered search bar provides accurate results in seconds.
Furthermore, the AI capabilities have helped NailPro automate their ticket management process. The system can categorize and prioritize tickets based on their content, ensuring that customer queries are addressed promptly and effectively.
Overall, Deskhero's AI capabilities have transformed NailPro's customer interaction, making it more personalized and effective.
How does Deskhero's AI improve customer interaction?
Deskhero's AI uses OpenAI's ChatGPT to generate suggested replies based on the context of the customer's query, providing personalized and accurate responses.
Can Deskhero's AI handle diverse customer queries?
Yes, Deskhero's AI leverages OpenAI Embeddings from various sources to find relevant content quickly and accurately, even for diverse customer queries.
How does Deskhero's AI help with ticket management?
Deskhero's AI can categorize and prioritize tickets based on their content, ensuring that customer queries are addressed promptly and effectively.
* This article provides an example of how a fictive company in the Hardware and fastener suppliers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
