BoltCo Fasteners has a vast product catalog, making it challenging for their customer support team to handle queries efficiently. With Deskhero's advanced AI capabilities, they can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allows them to find relevant content quickly and accurately.
The AI-powered suggested replies feature has been a game-changer for BoltCo. It uses OpenAI's ChatGPT to generate responses based on the context of the customer's query, significantly reducing response time and improving customer satisfaction.
Deskhero's AI-enhanced search results have also made it easier for the support team to find relevant information. Whether it's a specific product specification or a common issue, the AI-powered search bar provides accurate results in seconds.
Furthermore, the AI capabilities have helped BoltCo automate their ticket management process. The system can categorize and prioritize tickets based on their content, ensuring that urgent issues are addressed promptly.
Overall, Deskhero's AI capabilities have transformed BoltCo's customer support, making it more efficient and effective.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI's ChatGPT to generate suggested replies based on the context of the customer's query. This significantly reduces the time taken to draft a response.
Can Deskhero's AI handle complex product catalogs?
Yes, Deskhero's AI leverages OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly and accurately, even for complex product catalogs.
How does Deskhero's AI help with ticket management?
Deskhero's AI can categorize and prioritize tickets based on their content, ensuring that urgent issues are addressed promptly.
* This article provides an example of how a fictive company in the Hardware and fastener suppliers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
