OakMasters Inc., a renowned hardwood flooring manufacturer, was facing challenges in managing their growing customer inquiries. They needed a robust solution to handle the influx and maintain their reputation for excellent customer service. They found their solution in Deskhero.
Deskhero's advanced AI capabilities allowed OakMasters to manage tickets effectively, categorize and prioritize customer queries using custom fields, and structure their data lists for easy access. The AI-powered platform also generated suggested replies based on previous tickets and knowledge base articles, greatly reducing the time taken to respond to customers.
OakMasters also benefited from Deskhero's comprehensive search bar, which used OpenAI Embeddings from uploaded files like policies, manuals, and presentations to enhance search results. This made it easier for the customer support team to find the necessary information and provide accurate responses to customer queries.
The company also utilized Deskhero's website scraping feature to monitor customer reviews and feedback across various platforms. This provided them with valuable insights into their product performance and areas that needed improvement.
By leveraging Deskhero's AI capabilities, OakMasters has significantly improved their helpdesk services, leading to increased efficiency and customer satisfaction.
How has Deskhero helped OakMasters manage customer inquiries?
Deskhero's AI capabilities allow OakMasters to manage tickets effectively, categorize and prioritize customer queries, and generate suggested replies based on previous tickets and knowledge base articles.
How does Deskhero enhance OakMasters' search results?
Deskhero uses OpenAI Embeddings from uploaded files to enhance search results, making it easier for the customer support team to find the necessary information.
What benefits has OakMasters experienced from using Deskhero?
OakMasters has seen increased efficiency and customer satisfaction by using Deskhero.
* This article provides an example of how a fictive company in the Hardwood Flooring Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
