Oakwood Industries, a major player in the hardwood lumber production industry, was facing challenges in managing their helpdesk services. The high volume of queries and the need for quick, accurate responses was becoming increasingly difficult to manage.
Deskhero's advanced AI capabilities provided the perfect solution for Oakwood. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data, Deskhero was able to generate suggested replies for customer queries. This significantly reduced the workload on the helpdesk team and improved response times.
The AI-powered comprehensive search bar provided by Deskhero also proved to be a valuable tool for Oakwood's helpdesk team. It allowed them to quickly find relevant content, further reducing response times and improving customer satisfaction.
Deskhero's AI capabilities also enabled Oakwood to generate knowledge base articles from various file types, ensuring that their knowledge base was always up-to-date and comprehensive.
In conclusion, Deskhero's AI capabilities have significantly enhanced the efficiency and effectiveness of Oakwood's helpdesk services.
How has Deskhero improved the response times of Oakwood's helpdesk services?
Deskhero's AI capabilities generate suggested replies for customer queries, reducing the workload on the helpdesk team and improving response times. The AI-powered search bar also allows the team to quickly find relevant content.
How does Deskhero ensure that Oakwood's knowledge base is comprehensive and up-to-date?
Deskhero uses AI to generate knowledge base articles from various file types, ensuring that the knowledge base is always up-to-date and comprehensive.
How does Deskhero manage the high volume of queries at Oakwood?
Deskhero uses advanced AI capabilities to generate suggested replies for customer queries, effectively managing the high volume of queries and improving customer satisfaction.
* This article provides an example of how a fictive company in the Hardwood Lumber Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
