GreenLeaf Organics receives a high volume of customer queries daily. Managing these queries was a challenge until they implemented Deskhero. The platform's AI-powered ticket management system helped them efficiently handle and respond to customer queries.
Deskhero's AI capabilities also improved the search results on GreenLeaf's knowledge base. Using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI provides more relevant and precise search results.
The AI tool also generates suggested replies for customer queries. This feature has drastically reduced the response time and improved the overall customer service experience.
Furthermore, Deskhero's REST API enabled GreenLeaf to integrate the platform with their existing systems seamlessly. This integration further streamlined their customer support process.
Overall, Deskhero's advanced AI capabilities have significantly improved GreenLeaf's customer support efficiency and effectiveness.
How does Deskhero's AI improve the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant and precise search results.
How does the AI generate suggested replies?
The AI analyses the content of the ticket and uses the information from the OpenAI Embeddings to generate a relevant and appropriate response.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Harvesting of Non-perennial Crops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
