PlantPro Harvesting deals with a large number of customer queries daily. Managing these was a challenge until they implemented Deskhero. The platform's ticket management feature helped them organize and prioritize their responses effectively.
The company also leveraged Deskhero's AI capabilities to enhance their support services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to queries.
Deskhero's AI also enhanced the search results on PlantPro's knowledge base. Customers could now find accurate and relevant information faster, reducing the number of support tickets raised.
Furthermore, the custom fields and user groups features allowed PlantPro to personalize their support services. They were able to categorize their customers and provide tailored responses based on the category.
Overall, Deskhero's advanced AI capabilities have transformed PlantPro Harvesting's customer support services, improving efficiency and customer satisfaction.
How has Deskhero improved PlantPro's response time?
Deskhero's AI capabilities generate suggested replies using OpenAI Embeddings from previous tickets and other resources. This significantly reduces the time taken to respond to queries.
How does Deskhero enhance the search results on PlantPro's knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content, which is used to enhance the search results on PlantPro's knowledge base.
How does PlantPro personalize their support services using Deskhero?
PlantPro uses Deskhero's custom fields and user groups features to categorize their customers and provide tailored responses based on the category.
* This article provides an example of how a fictive company in the Harvesting and Packaging of Vegetables and Plants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
