EggTech's customers often have technical queries related to their incubation technology. To handle these queries efficiently, EggTech uses Deskhero's ticket management system. The advanced AI capabilities of Deskhero suggest replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
The AI also enhances search results, making it easier for the helpdesk team to find relevant information quickly. This not only improves the efficiency of the team but also reduces the response time for the customers.
EggTech also uses Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities help in generating articles from Word, PowerPoint, PDF files, and even scraped website data. This ensures that the knowledge base is always up-to-date and the team can find the required information quickly.
Deskhero's custom fields and user groups features allow EggTech to categorize their customers and queries effectively. This helps in prioritizing and handling the queries more efficiently.
Overall, the advanced AI capabilities of Deskhero have significantly improved the efficiency and effectiveness of EggTech's helpdesk services.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries.
How does the AI enhance search results in Deskhero?
The AI in Deskhero uses OpenAI Embeddings to enhance search results, making it easier to find relevant information quickly.
Can Deskhero's AI generate knowledge base articles from uploaded files?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
* This article provides an example of how a fictive company in the Hatchery Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
