HatchPro has a wide range of customers who often have complex queries related to hatchery management. They use Deskhero's ticket management system to efficiently handle these queries. The AI capabilities of Deskhero help in suggesting replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations.
The AI also enhances search results, making it easier for the customer support team to find relevant information quickly. This not only improves the efficiency of the team but also reduces the response time for the customers.
HatchPro also uses Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities help in generating articles from Word, PowerPoint, PDF files, and even scraped website data. This saves a lot of time and effort for the team and ensures that the knowledge base is always up-to-date.
Deskhero's custom fields and user groups features allow HatchPro to categorize their customers and queries effectively. This helps in prioritizing and handling the queries more efficiently.
Overall, the advanced AI capabilities of Deskhero have significantly improved the efficiency and effectiveness of HatchPro's customer support and helpdesk services.
How does the AI suggest replies in Deskhero?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries.
How does Deskhero's AI enhance search results?
The AI in Deskhero uses OpenAI Embeddings to enhance search results, making it easier to find relevant information quickly.
Can Deskhero's AI generate knowledge base articles from uploaded files?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
* This article provides an example of how a fictive company in the Hatchery Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
