HaulMaster implemented Deskhero's AI capabilities to handle the large volume of customer queries they receive daily. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to generate suggested replies, greatly reducing the time taken to respond to customer queries.
The AI also enhanced the search results within the platform, making it easier for the support team to find relevant information. This has led to more accurate responses and increased customer satisfaction.
Deskhero's custom fields and structured data lists allowed HaulMaster to categorize and prioritize tickets effectively. This ensured that urgent issues were addressed promptly, improving overall service levels.
The user groups feature enabled HaulMaster to assign specific tickets to specialized teams, ensuring that customers received expert advice for their particular issue.
HaulMaster also utilized Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow and further enhancing efficiency.
How has Deskhero improved HaulMaster's response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other resources. This greatly reduces the time taken to respond to customer queries.
How does Deskhero enhance the accuracy of HaulMaster's customer support?
Deskhero's AI enhances search results within the platform, making it easier for the support team to find relevant information. This leads to more accurate responses.
How does HaulMaster use Deskhero's REST API?
HaulMaster uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Hauling Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
