CargoCarrier implemented Deskhero to manage their extensive knowledge base. The platform's AI capabilities, which leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, generate suggested replies, significantly reducing response times.
The AI also enhances the platform's search results, making it easier for CargoCarrier's support team to find relevant information quickly. This has resulted in more accurate responses and improved customer satisfaction.
CargoCarrier uses Deskhero's knowledge base articles feature to generate articles from Word, PowerPoint, and PDF files. This has enriched their knowledge base, providing their support team with a wealth of information to draw from.
The website scraping feature has allowed CargoCarrier to automatically gather and update information from relevant websites, further enhancing their knowledge base.
By using the user groups feature, CargoCarrier has been able to assign specific tickets to specialized teams, ensuring that customers receive expert advice for their particular issue.
How has Deskhero enriched CargoCarrier's knowledge base?
CargoCarrier uses Deskhero's knowledge base articles feature to generate articles from Word, PowerPoint, and PDF files. They also use the website scraping feature to gather and update information from relevant websites.
How does Deskhero improve CargoCarrier's response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other resources. This greatly reduces the time taken to respond to customer queries.
How does CargoCarrier ensure customers receive expert advice?
CargoCarrier uses Deskhero's user groups feature to assign specific tickets to specialized teams, ensuring that customers receive expert advice for their particular issue.
* This article provides an example of how a fictive company in the Hauling Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
