LoadLifter implemented Deskhero to handle their growing number of customer support tickets. The platform's AI capabilities, which leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, generate suggested replies, significantly reducing response times.
The AI also enhances the platform's search results, making it easier for LoadLifter's support team to find relevant information quickly. This has resulted in more accurate responses and improved customer satisfaction.
LoadLifter utilizes Deskhero's kanban board for visual ticket management. This allows them to track the progress of each ticket and ensure timely resolution.
The custom email domains feature has enabled LoadLifter to maintain brand consistency in their communications, further enhancing their professional image.
By using the user groups feature, LoadLifter has been able to assign specific tickets to specialized teams, ensuring that customers receive expert advice for their particular issue.
How has Deskhero improved LoadLifter's ticket management?
Deskhero's AI capabilities generate suggested replies, reducing response times. The kanban board allows LoadLifter to visually track ticket progress, ensuring timely resolution.
How does Deskhero enhance LoadLifter's brand image?
LoadLifter uses Deskhero's custom email domains feature to maintain brand consistency in their communications, enhancing their professional image.
How does LoadLifter ensure customers receive expert advice?
LoadLifter uses Deskhero's user groups feature to assign specific tickets to specialized teams, ensuring that customers receive expert advice for their particular issue.
* This article provides an example of how a fictive company in the Hauling Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
