HazardMaster receives numerous inquiries daily regarding waste disposal procedures, safety measures, and regulatory compliance. The company uses Deskhero's ticket management feature to effectively handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent on each ticket.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on their urgency and complexity. This allows the support team to focus on critical issues first, improving overall customer satisfaction.
HazardMaster's website contains extensive information about hazardous waste handling and disposal. Deskhero's website scraping feature captures this data, which is then used by the AI to enhance search results and reply suggestions.
With Deskhero's REST API, HazardMaster has integrated the platform with its existing systems, ensuring seamless data exchange and consistent customer experience across all touchpoints.
Finally, the AI's continuous learning capability enables HazardMaster to constantly improve its customer support. By analyzing trends and patterns in the data, the AI provides insights that help the company refine its processes and services.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to suggest relevant replies to new tickets. This significantly reduces the time spent on crafting responses.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems for seamless data exchange and consistent customer experience.
How does Deskhero help prioritize tickets?
Deskhero allows you to use custom fields and structured data lists to categorize and prioritize tickets based on factors like urgency and complexity. This helps your support team focus on critical issues first.
* This article provides an example of how a fictive company in the Hazardous Waste Handling and Disposal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
