EcoSafe has a vast knowledge base consisting of articles, manuals, and policies related to hazardous waste disposal. The company uses Deskhero to generate these documents from Word, PowerPoint, and PDF files, making it easier for the support team to access and share this information.
The AI capabilities of Deskhero analyze the content of the knowledge base to provide relevant suggestions when responding to customer inquiries. This not only improves the accuracy of responses but also educates customers about best practices in waste disposal.
Deskhero's website scraping feature captures additional information from EcoSafe's website, further enriching the knowledge base. The AI uses this data to enhance search results, making it quicker and easier for the support team to find the information they need.
By leveraging Deskhero's REST API, EcoSafe has integrated the platform with its CRM system. This allows the support team to access the knowledge base directly from the CRM, improving efficiency and consistency in customer interactions.
Finally, the AI's ability to learn and adapt over time ensures that EcoSafe's knowledge base remains up-to-date and relevant. The AI identifies gaps in the knowledge base and suggests areas for improvement, helping the company continually improve its customer support.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI analyzes the content of the knowledge base and uses this information to suggest relevant responses to customer inquiries. It also identifies gaps in the knowledge base and suggests areas for improvement.
Can Deskhero generate knowledge base articles from different file types?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files.
Can Deskhero integrate with our CRM system?
Yes, Deskhero provides a REST API that allows you to integrate it with your CRM system or any other existing systems.
* This article provides an example of how a fictive company in the Hazardous Waste Handling and Disposal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
