WasteShield has a large support team that handles various aspects of customer service. The company uses Deskhero's user groups feature to organize its team members based on their roles and responsibilities. This ensures that tickets are assigned to the right person, improving response time and accuracy.
The AI capabilities of Deskhero analyze the performance of each user group, providing insights that help WasteShield optimize its team structure and workflow. This has resulted in significant improvements in productivity and customer satisfaction.
Deskhero's kanban board feature allows WasteShield to visualize its workflow, making it easier to track and manage tickets. The AI uses data from the kanban board to suggest process improvements, further enhancing efficiency.
By integrating Deskhero with its HR system via the REST API, WasteShield has automated the process of adding and removing team members from user groups. This has reduced administrative overhead and ensured that the team structure is always up-to-date.
Finally, the AI's ability to learn from past data ensures that WasteShield's user groups are continually optimized. The AI identifies trends and patterns in the data, providing actionable insights that help the company improve its customer support.
How does Deskhero's AI improve the management of user groups?
Deskhero's AI analyzes the performance of each user group and provides insights that help optimize the team structure and workflow. It also uses data from the kanban board to suggest process improvements.
Can Deskhero integrate with our HR system?
Yes, Deskhero provides a REST API that allows you to integrate it with your HR system or any other existing systems.
How does Deskhero help visualize the workflow?
Deskhero's kanban board feature allows you to visualize your workflow, making it easier to track and manage tickets. The AI uses data from the kanban board to suggest process improvements.
* This article provides an example of how a fictive company in the Hazardous Waste Handling and Disposal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
