FitLife receives a high volume of customer inquiries daily, ranging from questions about class schedules to technical issues. The company uses Deskhero's ticket management system to organize these inquiries effectively. The system categorizes tickets based on their content and assigns them to the appropriate support team members.
The AI capabilities of Deskhero enhance the efficiency of FitLife's customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
Deskhero's AI also enhances the search results within the platform. When a customer support representative searches for information to resolve a ticket, the AI uses the OpenAI Embeddings to provide the most relevant search results. This feature helps FitLife's support team to find the information they need quickly and accurately.
FitLife also uses Deskhero's REST API to integrate the platform with its other systems. This integration allows the company to streamline its operations further and ensure that all customer-related data is easily accessible.
Overall, the use of Deskhero has significantly improved the efficiency of FitLife's customer support operations. The platform's advanced AI capabilities have reduced the time taken to respond to customer inquiries and improved the accuracy of the responses.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to customer inquiries. The AI also enhances the search results within the platform, helping support representatives to find the information they need quickly and accurately.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This feature can help to streamline operations and ensure that all customer-related data is easily accessible.
How does Deskhero handle high volumes of customer inquiries?
Deskhero uses a ticket management system to organize customer inquiries effectively. The system categorizes tickets based on their content and assigns them to the appropriate support team members. This feature helps to manage high volumes of inquiries and ensure that each one is addressed promptly.
* This article provides an example of how a fictive company in the Health and Wellness Classes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
