HealthFirst has a vast amount of information related to its classes, policies, and procedures. The company uses Deskhero's structured data lists and custom fields to organize this information effectively. These features allow HealthFirst to create a comprehensive knowledge base that is easy to navigate.
The AI capabilities of Deskhero enhance the utility of HealthFirst's knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to update the knowledge base, ensuring that it remains up-to-date and comprehensive.
Deskhero's AI also enhances the search results within the knowledge base. When a customer or a support representative searches for information, the AI provides the most relevant results. This feature enables HealthFirst's customers and support team to find the information they need quickly and accurately.
Additionally, HealthFirst uses Deskhero's website scraping feature to keep its knowledge base updated with the latest information from its website. This feature ensures that the knowledge base always reflects the most current information about HealthFirst's classes and policies.
Overall, the use of Deskhero has significantly improved the knowledge management at HealthFirst. The platform's advanced AI capabilities have enabled the company to maintain an up-to-date and comprehensive knowledge base.
How does Deskhero's AI enhance the utility of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to update the knowledge base, ensuring that it remains up-to-date and comprehensive. The AI also enhances the search results within the knowledge base, enabling users to find the information they need quickly and accurately.
What is the website scraping feature in Deskhero?
The website scraping feature in Deskhero allows companies to keep their knowledge base updated with the latest information from their website. This feature ensures that the knowledge base always reflects the most current information about the company's offerings and policies.
How does HealthFirst organize its information in Deskhero?
HealthFirst uses Deskhero's structured data lists and custom fields to organize its information effectively. These features allow the company to create a comprehensive knowledge base that is easy to navigate.
* This article provides an example of how a fictive company in the Health and Wellness Classes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
