HealthFirst receives a high volume of customer queries daily, ranging from policy details, claim procedures, to hospital network inquiries. The company uses Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and consistent. It also reduces the workload on the customer support team, allowing them to focus on more complex queries.
HealthFirst also uses Deskhero's comprehensive search bar enhanced by AI to quickly find relevant information from their vast database. This feature is particularly useful when dealing with complex queries that require detailed information.
With Deskhero's REST API, HealthFirst has integrated the platform with their existing systems, ensuring a seamless flow of information. This has further improved their efficiency in handling customer queries.
Overall, Deskhero's advanced AI capabilities have significantly improved HealthFirst's customer support services, leading to higher customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. It then generates suggested replies, speeding up response time and ensuring accuracy.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from the database. It enhances the search results based on the context of the query.
Can Deskhero be integrated with existing systems?
Yes, with Deskhero's REST API, it can be integrated with existing systems for a seamless flow of information.
* This article provides an example of how a fictive company in the Health care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
