MediCare Clinic receives numerous patient inquiries daily about appointments, medical reports, doctor availability, and more. They use Deskhero's AI capabilities to manage these inquiries efficiently and provide quick and accurate responses.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like medical guidelines/patient handouts, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
MediCare Clinic also uses Deskhero's AI-enhanced comprehensive search bar to quickly find relevant information from their vast database. This feature is particularly useful when dealing with complex medical inquiries that require detailed information.
Using Deskhero's REST API, MediCare Clinic has integrated the platform with their existing patient management system, ensuring a seamless flow of information. This has further improved their efficiency in handling patient inquiries.
Overall, Deskhero's advanced AI capabilities have significantly improved MediCare Clinic's patient services, leading to higher patient satisfaction.
How does Deskhero's AI help in managing patient inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like medical guidelines/patient handouts, and scraped website data to find relevant content. It then generates suggested replies, speeding up response time and ensuring accuracy.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from the database. It enhances the search results based on the context of the query.
Can Deskhero be integrated with existing patient management systems?
Yes, with Deskhero's REST API, it can be integrated with existing patient management systems for a seamless flow of information.
* This article provides an example of how a fictive company in the Health care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
