LifeGuard Health Insurance uses Deskhero's AI capabilities to generate suggested replies to customer queries. By analyzing previous tickets and knowledge base articles, the AI can provide relevant and accurate responses, improving the quality of customer service.
Deskhero's ability to generate knowledge base articles from various file types has been invaluable for LifeGuard Health Insurance. The company has been able to create a comprehensive and up-to-date knowledge base, which has improved the efficiency of their support team.
The AI-powered search bar provided by Deskhero has made it easier for LifeGuard Health Insurance's support agents to find the information they need. The search bar uses OpenAI Embeddings to provide enhanced search results, reducing the time spent searching for information.
LifeGuard Health Insurance also uses Deskhero's custom fields and user groups features to manage their support tickets. This has helped them prioritize tickets and ensure that high-priority issues are resolved promptly.
Finally, the REST API provided by Deskhero has allowed LifeGuard Health Insurance to integrate the platform with their existing systems. This has further improved the efficiency of their support operations.
How does Deskhero's AI capabilities improve the quality of our customer service?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies to customer queries. This ensures that the responses are relevant and accurate, improving the quality of your customer service.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to provide enhanced search results. This makes it easier for support agents to find the information they need quickly and efficiently.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, further enhancing the efficiency of your support operations.
* This article provides an example of how a fictive company in the Health Insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
