HealthSure Insurance leverages Deskhero's advanced AI capabilities to analyze previous tickets and knowledge base articles. This analysis allows the platform to suggest relevant responses to customer queries, reducing the time spent by support agents on each ticket.
With the help of Deskhero, HealthSure Insurance has been able to create a comprehensive knowledge base from various sources like Word documents, PowerPoint presentations, PDF files, and even scraped website data. This knowledge base is continually updated with new information, ensuring that support agents always have the most up-to-date information at their fingertips.
The AI-powered search bar in Deskhero has been a game-changer for HealthSure Insurance. It uses OpenAI Embeddings to provide enhanced search results, making it easier for support agents to find the information they need quickly and efficiently.
HealthSure Insurance also uses Deskhero's custom fields and user groups features to categorize and prioritize tickets. This ensures that high-priority tickets are handled promptly, improving customer satisfaction.
Finally, the REST API provided by Deskhero allows HealthSure Insurance to integrate the platform with their existing systems, further enhancing the efficiency of their support operations.
How does Deskhero's AI capabilities improve the efficiency of our support team?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses to customer queries. This reduces the time spent by support agents on each ticket, improving efficiency.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to provide enhanced search results. This makes it easier for support agents to find the information they need quickly and efficiently.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, further enhancing the efficiency of your support operations.
* This article provides an example of how a fictive company in the Health Insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
