MediCare Plus has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. The company uses Deskhero's AI capabilities to manage this knowledge base effectively. The AI uses OpenAI Embeddings to find relevant content, which is then used to enhance search results and generate suggested replies.
The AI-enhanced search bar provides quick and accurate results, improving the efficiency of the customer support team. It reduces the time spent on searching for information, allowing the team to handle more tickets within a shorter period.
Deskhero's AI also generates suggested replies based on the relevant content found. This feature ensures that the customers receive consistent and accurate information. It also speeds up the response time, enhancing the overall customer experience.
Furthermore, MediCare Plus uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to manage their customer support services more efficiently.
With Deskhero, MediCare Plus has significantly enhanced their customer experience, leading to higher customer retention rates.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base. This content is then used to enhance search results and generate suggested replies.
What benefits does the AI-enhanced search bar provide?
The AI-enhanced search bar provides quick and accurate results, reducing the time spent on searching for information. This improves the efficiency of the customer support team, allowing them to handle more tickets within a shorter period.
How does Deskhero's AI enhance the customer experience?
Deskhero's AI generates suggested replies based on the relevant content found, ensuring that the customers receive consistent and accurate information. It also speeds up the response time, enhancing the overall customer experience.
* This article provides an example of how a fictive company in the Health/Medical Coverage industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
