HealthShield Insurance receives numerous customer inquiries daily, ranging from policy details, claims processing, to general health coverage questions. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI-enhanced search bar significantly improves the efficiency of the customer support team. It quickly retrieves relevant information from the vast database, reducing the time spent on searching for answers. This feature allows the team to handle more tickets within a shorter period.
Deskhero's AI also generates suggested replies based on the relevant content found. This feature not only speeds up the response time but also ensures the consistency and accuracy of the information provided to the customers.
Moreover, HealthShield Insurance utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration further enhances the efficiency of their customer support operations.
With Deskhero, HealthShield Insurance has significantly improved their customer support services, resulting in higher customer satisfaction rates.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This helps in providing accurate responses and managing tickets more efficiently.
What is the role of the AI-enhanced search bar?
The AI-enhanced search bar quickly retrieves relevant information from the vast database, reducing the time spent on searching for answers. This allows the customer support team to handle more tickets within a shorter period.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on the relevant content found from various sources. This not only speeds up the response time but also ensures the consistency and accuracy of the information provided to the customers.
* This article provides an example of how a fictive company in the Health/Medical Coverage industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
