BioTrendz Insights receives a large number of customer inquiries about their market research reports. They use Deskhero's ticket management system to manage these inquiries efficiently. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies, reducing the response time and improving customer satisfaction.
The company uses Deskhero's custom fields and user groups features to organize their customer data and service team. This allows them to provide personalized service and manage their team's workload effectively.
BioTrendz Insights leverages Deskhero's AI capabilities to enhance their search results. The AI analyzes the company's uploaded files, such as research reports and policy documents, and scraped website data to find relevant content. This has improved the accuracy of their search results and made it easier for customers to find the information they need.
The company also uses Deskhero's REST API to integrate their customer service with their existing systems. This has streamlined their operations and improved their overall efficiency.
Overall, the advanced AI capabilities of Deskhero have enabled BioTrendz Insights to provide superior customer service. They have seen significant improvements in their response times, customer satisfaction, and operational efficiency.
How does Deskhero's AI capabilities improve the efficiency of BioTrendz Insights' customer service?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies, reducing the response time. It also enhances search results by analyzing uploaded files and scraped website data, making it easier for customers to find the information they need.
How does BioTrendz Insights use Deskhero's custom fields and user groups features?
BioTrendz Insights uses these features to organize their customer data and service team. This allows them to provide personalized service and manage their team's workload effectively.
How does BioTrendz Insights integrate Deskhero with their existing systems?
BioTrendz Insights uses Deskhero's REST API to integrate their customer service with their existing systems. This streamlines their operations and improves their overall efficiency.
* This article provides an example of how a fictive company in the Healthcare Market Research industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
