BioTech Dynamics receives a large number of customer queries daily. They use Deskhero's ticket management system to handle these queries. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant replies. This has reduced the time taken to respond to customer queries by 35%.
The company also uses Deskhero's kanban board to track the progress of each ticket. The AI capabilities further enhance this by predicting the time required to resolve each ticket based on previous tickets. This has improved the accuracy of their service level agreements (SLAs) and increased customer satisfaction.
BioTech Dynamics uses Deskhero's knowledge base to provide self-service options to their customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, making it easier to maintain and update the knowledge base.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities analyze the scraped data and update the knowledge base accordingly. This ensures that the customers always have access to the latest information.
Finally, BioTech Dynamics uses Deskhero's REST API to integrate the platform with their other systems. This integration allows the AI to leverage data from all sources, providing more accurate and relevant suggestions and search results.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI analyzes the content of the tickets and suggests relevant replies. This reduces the time taken to draft a response.
How does Deskhero's AI help in tracking the progress of tickets?
Deskhero's AI predicts the time required to resolve each ticket based on previous tickets. This improves the accuracy of service level agreements (SLAs) and increases customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates articles from Word, PowerPoint, and PDF files, making it easier to maintain and update the knowledge base. It also analyzes scraped website data to keep the knowledge base up-to-date.
* This article provides an example of how a fictive company in the Healthcare Technology Developers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
