MediTech Solutions has a vast knowledge base consisting of user manuals, troubleshooting guides, and FAQs. They use Deskhero's AI capabilities to generate articles from Word, PowerPoint, and PDF files. This feature has reduced the time and effort required to maintain the knowledge base by 50%.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities analyze the scraped data and update the knowledge base accordingly. This ensures that the customers always have access to the latest information.
Deskhero's AI also enhances the search function of the knowledge base. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant search results. This has improved the usability of the knowledge base and increased customer satisfaction.
MediTech Solutions also uses Deskhero's user groups feature to provide personalized support. The AI capabilities analyze the user's profile and previous interactions to suggest relevant articles from the knowledge base. This personalization has resulted in a 30% increase in customer engagement.
Finally, the company uses Deskhero's REST API to integrate the platform with their CRM system. This integration allows the AI to leverage customer data to further enhance the personalization and relevance of the knowledge base.
How does Deskhero's AI improve the management of the knowledge base?
Deskhero's AI generates articles from Word, PowerPoint, and PDF files, reducing the time and effort required to maintain the knowledge base. It also analyzes scraped website data to keep the knowledge base up-to-date.
How does Deskhero's AI enhance the search function of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant search results. This improves the usability of the knowledge base.
How does Deskhero's AI provide personalized support?
Deskhero's AI analyzes the user's profile and previous interactions to suggest relevant articles from the knowledge base. This personalization increases customer engagement.
* This article provides an example of how a fictive company in the Healthcare Technology Developers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
