HealthTech Innovations receives hundreds of customer queries daily, ranging from technical issues to general inquiries about their products. To manage this volume, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant replies based on previous tickets and knowledge base articles. This feature has reduced the time taken to respond to customer queries by 40%.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI capabilities further enhance this by identifying patterns and trends in the tickets, allowing the company to anticipate and prepare for frequently occurring issues.
Deskhero's AI capabilities also extend to its comprehensive search bar. When HealthTech Innovations' support team needs to find specific information quickly, the AI-enhanced search function provides relevant results from the knowledge base, previous tickets, and even scraped website data.
To keep their knowledge base up-to-date, HealthTech Innovations uses Deskhero's feature of generating knowledge base articles from Word, PowerPoint, and PDF files. The AI capabilities analyze these files and generate articles that are easy to understand and relevant to the customers' needs.
Finally, the company uses Deskhero's REST API to integrate the platform with their other systems. This integration allows the AI to leverage data from all sources, providing more accurate and relevant suggestions and search results.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI analyzes the content of the tickets and suggests relevant replies based on previous tickets and knowledge base articles. This reduces the time taken to draft a response.
How does Deskhero's AI help in managing tickets?
Deskhero's AI identifies patterns and trends in the tickets, allowing the company to anticipate and prepare for frequently occurring issues. It also categorizes and prioritizes tickets based on custom fields and structured data lists.
How does Deskhero's AI enhance the search function?
Deskhero's AI-enhanced search function provides relevant results from the knowledge base, previous tickets, and scraped website data. This makes it easier to find specific information quickly.
* This article provides an example of how a fictive company in the Healthcare Technology Developers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
