LifeCare Hospital handles a large volume of patient inquiries every day. With Deskhero's ticket management feature, LifeCare can efficiently manage these inquiries, ensuring that every patient receives a timely response.
Deskhero's advanced AI capabilities play a crucial role in enhancing the efficiency of LifeCare's support services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies for the support staff. This not only reduces the response time but also ensures that the responses are accurate and helpful.
The AI also improves the search results on LifeCare's support portal. When a patient searches for a query, the AI uses the embeddings to find the most relevant content, providing the patient with the information they need.
LifeCare also uses the custom fields feature of Deskhero to categorize inquiries. This helps the support staff to prioritize tickets and manage them more effectively.
Finally, the knowledge base feature of Deskhero enables LifeCare to create a comprehensive repository of information for their patients. The AI capabilities help in generating articles from various file formats, making it easier to populate the knowledge base.
How does Deskhero's AI improve the efficiency of LifeCare's support services?
Deskhero's AI generates suggested replies for the support staff based on the embeddings from previous tickets, knowledge base articles, and other resources. This reduces the response time and ensures that the responses are accurate and helpful.
How does the AI enhance the search results on LifeCare's support portal?
When a patient searches for a query, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This provides the patient with the information they need.
How does LifeCare use the custom fields feature?
LifeCare uses the custom fields feature to categorize inquiries. This helps the support staff to prioritize tickets and manage them more effectively.
* This article provides an example of how a fictive company in the Activities of providing health care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
