HealFast Medical Center receives numerous patient inquiries daily, ranging from appointment scheduling to queries about medical procedures. The ticket management feature of Deskhero allows HealFast to efficiently handle these inquiries, ensuring no patient is left unanswered.
Deskhero's AI capabilities are a game changer for HealFast. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in generating suggested replies for the support staff, reducing their response time and improving the overall efficiency.
The AI also enhances the search results on the HealFast's support portal. When a patient searches for a query, the AI uses the embeddings to find the most relevant content, providing the patient with accurate and helpful information.
Furthermore, HealFast uses the custom fields feature to categorize inquiries based on their nature (e.g., billing, appointments, general inquiries). This allows the support staff to prioritize and manage tickets more effectively.
Lastly, the knowledge base feature of Deskhero enables HealFast to create a comprehensive repository of information for both their patients and staff. The AI capabilities help in generating articles from word, powerpoint, pdf files, making it easier to populate the knowledge base.
How does Deskhero's AI improve the efficiency of HealFast's support staff?
Deskhero's AI generates suggested replies for the support staff based on the embeddings from previous tickets, knowledge base articles, and other resources. This reduces the time taken to respond to a ticket, thereby improving efficiency.
How does the AI enhance the search results on HealFast's support portal?
When a patient searches for a query, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This provides the patient with accurate and helpful information.
How does HealFast use the custom fields feature?
HealFast uses the custom fields feature to categorize inquiries based on their nature (e.g., billing, appointments, general inquiries). This allows the support staff to prioritize and manage tickets more effectively.
* This article provides an example of how a fictive company in the Activities of providing health care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
