EcoHeat Systems uses Deskhero's advanced AI capabilities to manage their customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and improved the quality of responses.
The AI also enhances the search results on their customer support portal. When customers search for information, the AI uses the embeddings to find the most relevant content from their knowledge base and other resources. This has led to a significant reduction in the number of support tickets as customers are able to find the information they need more easily.
EcoHeat Systems uses the custom fields feature of Deskhero to categorize their tickets based on the type of heat recovery solution. This helps the AI to understand the context of the query better and provide more accurate suggestions.
Through Deskhero's REST API, EcoHeat Systems integrates their customer support system with their CRM. This allows them to provide personalized support to their customers based on their purchase history and other interactions with the company.
In summary, the use of Deskhero has helped EcoHeat Systems to improve their operational efficiency and provide superior customer support.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context of the query. It then generates suggested replies based on this understanding, leading to more accurate and relevant responses.
How does Deskhero's AI reduce the number of support tickets?
Deskhero's AI enhances the search results on the customer support portal. When customers search for information, the AI finds the most relevant content from the knowledge base and other resources. This allows customers to find the information they need more easily, reducing the need to raise a support ticket.
How does EcoHeat Systems use Deskhero's REST API?
EcoHeat Systems uses Deskhero's REST API to integrate their customer support system with their CRM. This allows them to provide personalized support to their customers based on their purchase history and other interactions with the company.
* This article provides an example of how a fictive company in the Heat Recovery Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
