ThermoFlow Solutions uses Deskhero's advanced AI capabilities to manage their large volume of customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and improved the quality of responses.
Deskhero's AI also enhances the search results on their customer support portal. When customers search for information, the AI uses the embeddings to find the most relevant content from their knowledge base and other resources. This has led to a significant reduction in the number of support tickets as customers are able to find the information they need more easily.
The custom fields feature of Deskhero allows ThermoFlow Solutions to categorize their tickets based on the type of heat recovery solution. This helps the AI to understand the context of the query better and provide more accurate suggestions.
ThermoFlow Solutions also uses the REST API provided by Deskhero to integrate their customer support system with their CRM. This allows them to provide personalized support to their customers based on their purchase history and other interactions with the company.
Overall, the use of Deskhero has helped ThermoFlow Solutions to provide superior customer support while reducing their operational costs.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context of the query. It then generates suggested replies based on this understanding, leading to more accurate and relevant responses.
How does Deskhero's AI reduce the number of support tickets?
Deskhero's AI enhances the search results on the customer support portal. When customers search for information, the AI finds the most relevant content from the knowledge base and other resources. This allows customers to find the information they need more easily, reducing the need to raise a support ticket.
How does ThermoFlow Solutions use Deskhero's REST API?
ThermoFlow Solutions uses Deskhero's REST API to integrate their customer support system with their CRM. This allows them to provide personalized support to their customers based on their purchase history and other interactions with the company.
* This article provides an example of how a fictive company in the Heat Recovery Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
