MetalGlow Solutions has a vast knowledge base that includes information about their processes, equipment, and safety protocols. However, managing this knowledge base was a challenge due to its size and complexity. With Deskhero, they were able to automate the management of their knowledge base using AI.
Deskhero's AI capabilities allow MetalGlow to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has significantly reduced the time and effort required to update the knowledge base.
Moreover, Deskhero's AI enhances the searchability of the knowledge base. By using OpenAI Embeddings, the system can find relevant content from the knowledge base to address customer queries. This has improved the quality of customer support and reduced the workload on the support team.
MetalGlow also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their operations.
Overall, Deskhero's advanced AI capabilities have significantly improved the management and utility of MetalGlow's knowledge base, enhancing their customer support operations.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data. This automates the process of updating the knowledge base, reducing the time and effort required.
How does Deskhero's AI enhance the searchability of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base. This improves the searchability of the knowledge base, making it easier for the support team to find the information they need to address customer queries.
How does MetalGlow integrate Deskhero with their existing systems?
MetalGlow uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their operations.
* This article provides an example of how a fictive company in the Heat Treating and Hardening of Metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
