ThermoForge Industries receives numerous customer queries and complaints daily. Managing these tickets was a challenge due to their volume and diversity. However, with Deskhero's AI capabilities, ThermoForge has been able to improve its ticket management significantly.
Deskhero's AI uses OpenAI Embeddings to categorize and prioritize tickets based on their content. This ensures that critical issues are addressed promptly, enhancing the efficiency of ticket management.
Moreover, Deskhero's AI can generate suggested replies for tickets based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has reduced the time taken to respond to tickets, improving customer satisfaction.
ThermoForge also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further enhanced the efficiency of their ticket management.
Overall, Deskhero's advanced AI capabilities have transformed ThermoForge's ticket management, making it more efficient and customer-centric.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to categorize and prioritize tickets based on their content. This ensures that critical issues are addressed promptly, enhancing the efficiency of ticket management.
How does Deskhero's AI help in responding to tickets?
Deskhero's AI can generate suggested replies for tickets based on various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This reduces the time taken to respond to tickets, improving customer satisfaction.
How does ThermoForge integrate Deskhero with their existing systems?
ThermoForge uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration enhances the efficiency of their ticket management.
* This article provides an example of how a fictive company in the Heat Treating and Hardening of Metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
