HeatMaster Inc. receives a high volume of customer queries related to their heat treatment processes, equipment, and safety protocols. Managing these queries was a challenge until they implemented Deskhero. The AI capabilities of Deskhero have enabled HeatMaster to automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
With Deskhero's AI-powered search bar, HeatMaster's support team can quickly find relevant information to address customer queries. This has significantly reduced the time taken to respond to customers, improving overall customer satisfaction.
Deskhero's AI also helps in managing tickets more efficiently. By leveraging OpenAI Embeddings, the system can categorize and prioritize tickets based on their content, ensuring that critical issues are addressed promptly.
Additionally, HeatMaster uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration further enhances the efficiency of their customer support operations.
Overall, Deskhero's advanced AI capabilities have transformed HeatMaster's customer support operations, making them more efficient and customer-centric.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies for customer queries. This helps in managing queries more efficiently and reduces response times.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses OpenAI Embeddings to find relevant content from various sources. This makes it easier for the support team to find the information they need to address customer queries.
How does Deskhero's AI help in ticket management?
Deskhero's AI categorizes and prioritizes tickets based on their content. This ensures that critical issues are addressed promptly, improving the efficiency of ticket management.
* This article provides an example of how a fictive company in the Heat Treating and Hardening of Metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
