BreezeMaster HVAC Services uses Deskhero's AI capabilities to manage their extensive knowledge base. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent by customer service representatives on each inquiry.
By leveraging Deskhero's AI capabilities, BreezeMaster HVAC Services is able to provide accurate and up-to-date information to their customers. The AI capabilities also help in identifying common issues and trends, enabling the company to proactively address these issues and improve their services.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from their suppliers and manufacturers. This ensures that their customer service representatives always have the most current information at their fingertips.
BreezeMaster HVAC Services also utilizes Deskhero's comprehensive search bar to quickly find relevant information to resolve customer inquiries. The AI capabilities enhance the search results, making it easier for the customer service representatives to find the information they need.
Finally, the company uses Deskhero's REST API to integrate their customer support platform with their other business systems, providing a seamless experience for both their customers and their employees.
How does Deskhero's AI capabilities help us manage our knowledge base?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, reducing the time spent by customer service representatives on each inquiry. It also helps in identifying common issues and trends.
How does Deskhero keep our knowledge base up-to-date?
Deskhero uses its website scraping feature to automatically update your knowledge base with the latest information from your suppliers and manufacturers.
Can Deskhero integrate with our other business systems?
Yes, Deskhero provides a REST API that allows you to integrate your customer support platform with your other business systems.
* This article provides an example of how a fictive company in the Heating and Air Conditioning (HVAC) Systems Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
