HeatWave Solutions uses Deskhero's AI capabilities to manage their high volume of customer support tickets. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing the time spent by customer service representatives on each ticket.
By leveraging Deskhero's AI capabilities, HeatWave Solutions is able to automatically categorize and prioritize tickets based on their urgency and complexity. This allows their customer service representatives to focus on the most critical issues first, improving their response times and customer satisfaction.
HeatWave Solutions also uses Deskhero's AI capabilities to identify common issues and trends. This enables them to proactively address these issues, preventing potential service disruptions and improving their overall service quality.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from their suppliers and manufacturers. This ensures that their customer service representatives always have the most current information at their fingertips.
Finally, HeatWave Solutions uses Deskhero's REST API to integrate their customer support platform with their other business systems, providing a seamless experience for both their customers and their employees.
How does Deskhero's AI capabilities help us manage our customer support tickets?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies, reducing the time spent by customer service representatives on each ticket. It also helps in categorizing and prioritizing tickets, allowing your team to focus on the most critical issues first.
How does Deskhero help us identify common issues and trends?
Deskhero's AI capabilities analyze your tickets to identify common issues and trends. This enables you to proactively address these issues, preventing potential service disruptions and improving your overall service quality.
Can Deskhero integrate with our other business systems?
Yes, Deskhero provides a REST API that allows you to integrate your customer support platform with your other business systems.
* This article provides an example of how a fictive company in the Heating and Air Conditioning (HVAC) Systems Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
