SkyHigh Constructions was struggling with managing their helpdesk services due to the high volume of customer queries. They needed a solution that could handle these queries efficiently and accurately.
With Deskhero, SkyHigh Constructions was able to leverage the platform's AI capabilities to manage their helpdesk services more effectively. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also improved the search functionality, making it easier for the helpdesk team to find relevant information. This led to more accurate responses and quicker resolution of issues.
Furthermore, the AI's ability to scrape website data kept the knowledge base updated, ensuring that the helpdesk team always had the latest information available.
As a result, SkyHigh Constructions saw a marked improvement in their helpdesk efficiency after implementing Deskhero. The AI-driven platform not only reduced response times but also improved customer satisfaction.
How does Deskhero's AI improve helpdesk efficiency?
Deskhero's AI improves helpdesk efficiency by generating suggested replies using OpenAI Embeddings from various sources. It also enhances search results, making it easier to find relevant information. Furthermore, it keeps the knowledge base updated by scraping website data.
How does Deskhero's AI reduce response times?
Deskhero's AI reduces response times by generating suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This allows for quick and accurate responses to customer queries.
How does Deskhero's AI improve customer satisfaction?
Deskhero's AI improves customer satisfaction by providing quick and accurate responses to customer queries. It also keeps the knowledge base updated, ensuring that the helpdesk team always has the latest information available.
* This article provides an example of how a fictive company in the Heavy and Civil Engineering Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
