Titan Infrastructure was dealing with the challenge of managing a large volume of customer queries, leading to delayed responses and unsatisfied customers. They needed a solution that could handle these queries in a quick and efficient manner.
By implementing Deskhero, Titan Infrastructure was able to utilize its advanced AI capabilities to manage their customer support services more effectively. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, greatly reducing the time taken to respond to customer queries.
The AI also enhanced the search functionality, allowing the support team to easily find relevant information. This resulted in more precise responses and faster resolution of issues.
Moreover, the AI's ability to scrape website data ensured that the knowledge base was always updated, providing the support team with the most recent information.
Consequently, Titan Infrastructure experienced a significant improvement in their customer support services after implementing Deskhero. The AI-powered platform not only enhanced response times but also boosted customer satisfaction.
How does Deskhero's AI optimize customer support services?
Deskhero's AI optimizes customer support services by generating suggested replies using OpenAI Embeddings from various sources. It also enhances search results, making it easier to find relevant information. Additionally, it keeps the knowledge base updated by scraping website data.
How does Deskhero's AI improve response times?
Deskhero's AI improves response times by generating suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This enables quick and accurate responses to customer queries.
How does Deskhero's AI increase customer satisfaction?
Deskhero's AI increases customer satisfaction by providing quick and accurate responses to customer queries. It also keeps the knowledge base updated, ensuring that the support team always has the latest information available.
* This article provides an example of how a fictive company in the Heavy and Civil Engineering Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
