BoulderBuild Inc. faced challenges in managing high volumes of customer queries, resulting in delayed responses and dissatisfied customers. They needed a solution that could quickly and accurately address customer inquiries.
Implementing Deskhero, BoulderBuild Inc. was able to leverage its advanced AI capabilities to manage their tickets more efficiently. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically reducing the time taken to respond to customer queries.
The AI also enhanced search results, making it easier for the support team to find relevant information. This allowed them to provide more accurate responses and resolve issues faster.
Additionally, the AI's ability to scrape website data proved invaluable in keeping the knowledge base up-to-date. This ensured that the support team always had the most current information at their fingertips.
Overall, BoulderBuild Inc. saw a significant improvement in their customer support services after implementing Deskhero. The AI-powered platform not only improved response times but also increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in providing quick and accurate responses to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files. This makes it easier for the support team to find relevant information.
How does Deskhero's AI keep the knowledge base up-to-date?
Deskhero's AI keeps the knowledge base up-to-date by scraping website data. This ensures that the support team always has the most current information at their fingertips.
* This article provides an example of how a fictive company in the Heavy and Civil Engineering Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
