BoulderCrush Inc. receives a high volume of support requests from clients requiring assistance with their heavy equipment operations. Using Deskhero's ticket management system, the company efficiently handles these requests. Deskhero's advanced AI capabilities analyze past tickets and knowledge base articles to suggest relevant responses, reducing the time spent by support agents on each ticket.
Deskhero's AI also automates the creation of knowledge base articles from word, powerpoint, and pdf files. This has not only saved time but also enhanced the quality of BoulderCrush's knowledge base, providing clients with detailed and accurate information.
Through Deskhero's custom fields feature, BoulderCrush categorizes tickets based on the type of equipment, the issue at hand, and other pertinent factors. This structured data aids the AI in generating more precise and relevant responses.
Deskhero's website scraping feature enables BoulderCrush to keep their knowledge base updated with the latest information from their website and other relevant sources. The AI uses this data to enhance search results, making it easier for clients to find the information they need.
In conclusion, Deskhero's advanced AI capabilities have enabled BoulderCrush Inc. to provide quicker and more effective support to their clients, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve our customer support efficiency?
Deskhero's AI analyzes past tickets, knowledge base articles, and other relevant data to suggest responses to new tickets. This reduces the time your support agents spend on each ticket, allowing them to handle more tickets in less time.
How does Deskhero's AI enhance our knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files. This automates the process of creating and updating your knowledge base, saving you time and ensuring that your clients always have access to detailed and accurate information.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts information from your website and other relevant sources. This information is used to update your knowledge base and enhance search results, making it easier for your clients to find the information they need.
* This article provides an example of how a fictive company in the Heavy Equipment Operation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
