HeavyLoad Machinery receives numerous support requests daily from customers needing assistance with their heavy machinery. The company uses Deskhero's ticket management system to manage these requests effectively. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent by support agents on each ticket.
With the help of Deskhero's AI, HeavyLoad Machinery has been able to automate the generation of knowledge base articles from word, powerpoint, and pdf files. This has not only saved time but also improved the quality of their knowledge base, providing customers with comprehensive and accurate information.
The custom fields feature of Deskhero allows HeavyLoad Machinery to categorize tickets based on the type of machinery involved, the nature of the problem, and other relevant factors. This structured data helps the AI in generating more accurate and relevant responses.
Deskhero's website scraping feature enables HeavyLoad Machinery to keep their knowledge base updated with the latest information from their website and other relevant sources. The AI leverages this data to enhance search results, making it easier for customers to find the information they need.
Overall, the advanced AI capabilities of Deskhero have enabled HeavyLoad Machinery to provide faster and more effective support to their customers, improving customer satisfaction and loyalty.
How does Deskhero's AI improve the efficiency of our customer support?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other relevant data to suggest replies to new tickets. This reduces the time spent by your support agents on each ticket, allowing them to handle more tickets in less time.
How does Deskhero's AI enhance our knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files. This automates the process of creating and updating your knowledge base, saving you time and ensuring that your customers always have access to comprehensive and accurate information.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts information from your website and other relevant sources. This information is used to update your knowledge base and enhance search results, making it easier for your customers to find the information they need.
* This article provides an example of how a fictive company in the Heavy Equipment Operation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
