Atlas Delivery Co. deals with a high volume of customer queries and complaints daily. Using Deskhero's AI-powered helpdesk, they have been able to manage these tickets more efficiently. The AI analyzes previous tickets and knowledge base articles to suggest relevant responses, reducing the workload of support agents.
The AI capabilities of Deskhero also enhance Atlas's search functionality. By using OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data, the AI provides more accurate and relevant search results. This allows support agents to quickly find the information they need to resolve customer issues.
Atlas also benefits from Deskhero's custom fields feature. This allows them to categorize tickets based on their specific needs. Combined with the AI's ability to suggest responses, this has significantly reduced the resolution time for customer queries.
Atlas utilizes Deskhero's knowledge base feature to provide self-service options to their customers. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy for Atlas to build a comprehensive knowledge base.
By leveraging Deskhero's advanced AI capabilities, Atlas Delivery Co. has been able to improve their ticket management process, enhance customer experience, and reduce the workload of their support agents.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses. This reduces the workload of support agents and improves the efficiency of the ticket management process.
How does Deskhero's AI enhance search functionality?
The AI uses OpenAI Embeddings to analyze the content of previous tickets, knowledge base articles, and scraped website data. This allows it to provide more accurate and relevant search results.
How does Deskhero's AI help in building a knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to build a comprehensive knowledge base that can serve as a resource for support agents and customers.
* This article provides an example of how a fictive company in the Heavy Freight Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
