Titan Haulage Inc. receives numerous customer queries daily, ranging from service inquiries to technical issues. With Deskhero's advanced AI capabilities, the company can automatically generate suggested replies based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures the consistency and accuracy of the information provided.
The AI-powered search bar in Deskhero is another feature that Titan Haulage Inc. finds extremely useful. It leverages OpenAI Embeddings to find relevant content from various sources like uploaded files and scraped website data. This significantly enhances the search results and helps the support team find the needed information quickly.
Deskhero's AI capabilities also extend to managing tickets. It uses AI to categorize and prioritize tickets based on their content and urgency. This helps Titan Haulage Inc. to allocate resources effectively and resolve customer issues promptly.
Titan Haulage Inc. also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to centralize their customer support operations and improve overall efficiency.
By leveraging Deskhero's advanced AI capabilities, Titan Haulage Inc. has been able to streamline their customer support operations, improve response times, and enhance customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles. This speeds up the response time as the support team doesn't have to manually search for the information.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to find relevant content from various sources like uploaded files and scraped website data. This enhances the search results and helps find the needed information quickly.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes and prioritizes tickets based on their content and urgency. This helps in effective resource allocation and prompt resolution of customer issues.
* This article provides an example of how a fictive company in the Heavy Load Haulage industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
