AlphaEdge Investments receives numerous queries daily from clients about their investments, market trends, and financial strategies. The company uses Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time taken to respond to each query.
With Deskhero's website scraping feature, AlphaEdge can keep their knowledge base updated with the latest financial news and market trends. The AI capabilities of Deskhero analyze this data and enhance search results, providing clients with accurate and up-to-date information.
The custom fields feature of Deskhero allows AlphaEdge to categorize queries based on different parameters such as the type of investment, client portfolio, and market sector. This helps in routing the queries to the right team, improving the overall efficiency of the helpdesk services.
AlphaEdge uses Deskhero's REST API to integrate the platform with their existing CRM system. This provides a unified view of the customer data, enabling the support team to provide personalized service to each client.
Through the use of Deskhero, AlphaEdge has been able to improve the quality of their customer support services, while also reducing the time and effort required to manage them.
How does Deskhero's AI capabilities improve the efficiency of our helpdesk services?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other data to suggest relevant replies to queries. This reduces the time taken to respond to each query, thereby improving the efficiency of your helpdesk services.
Can we integrate Deskhero with our existing CRM system?
Yes, Deskhero comes with a REST API that allows you to integrate it with your existing CRM system. This provides a unified view of the customer data, enabling your support team to provide personalized service.
How does Deskhero's website scraping feature help us?
Deskhero's website scraping feature allows you to keep your knowledge base updated with the latest financial news and market trends. The AI capabilities of Deskhero analyze this data and enhance search results, providing your clients with accurate and up-to-date information.
* This article provides an example of how a fictive company in the Hedge fund management activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
